AI application proves useful to improving tourists’ experience
Like e-commerce and retail, customers in the tourism and hotel industry now tend to book tours on the websites providing customised travel experiences.
Chatbot Danang Fantasticity has been regularly updated with tourism information (Source: danangsensetravel.com)
Hanoi (VNA) –Like e-commerce and retail, customers in the tourism and hotel industry nowtend to book tours on the websites providing customised travel experiences.
Some surveys show that themushrooming of social networks has facilitated new forms of communication viaautomatic interaction like chatbot.
Chatbot hasn’t been used widelyin Vietnam. However, Da Nang, a tourism hub in the central region, has become thesecond city in Southeast Asia to apply chatbot to tourism.
To help holidaymakers easilycheck information, the municipal Tourism Department coordinated with the HekateTechnology JSC to develop and pilot Chatbot Danang Fantasticity, the firstautomatic tourism information searching and support channel via text messageconversation in Vietnam.
During the first six monthssince its debut, the app has been frequently updated with relevant informationabout famous destinations, events, weather, ATM locations, and hotlines, amongothers, according to the Da Nang Tourism Promotion Centre.
HCM City has stepped up the digitalisation of destinations to increase interaction with travellers (Photo: VNA)
In Ho Chi Minh City, most ofthe tourists trying this type of artificial intelligence (AI) application heldthat this is a modern and useful tool for many circumstances that require quickresponse.
This shows the rich potentialof AI applications like chatbot in assisting customers and reforming tourismproducts and services.
Tran Binh Giang, founder ofTripi.vn - a travel e-commerce website, said since his company’s operationswere semi-automated, the customer satisfaction score (CSAT) has surged by 98percent, and expenses for each order halved.
Given the benefits from AIapps, many experts said Vietnam’s tourism sector should promote the widespread applicationof AI achievements by building an AI development process and continuallyapplying them in reality to measure their compatibility with the set targets.
They noted that in thetourism sector, chatbot has just been used to help customers book rooms,services, and products. It is necessary to connect with the suppliers ofrelevant products and services so as to create a complete chatbot ecosystem fortourism.
Pham Trinh Hong Phi, a representativefrom the Dien Thien Investment - Trading - Services Co. Ltd, recommended enterprisesstep up comprehensive reform of the tourism sector, strongly connect with thosein the same industry, and create a dynamic digital environment by boosting ITreform./.
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To meet tourists’ demands and needs in 2022, many new breakthrough products will be on offer when borders reopen, according to the director of the Hanoi Department of Tourism Dang Huong Giang.
Tourism businesses and authorities in Khanh Hoa province are swiftly making infrastructure and personnel preparations to welcome international tourists back as Vietnam is set to completely reopen to foreign travellers from March 15.
The tourism sector should pay special heed to improving the quality of tourism products, infrastructure facilities and human resources, and utilities provided for foreign tourists in order to increase its competitiveness and attract more foreign visitors in the post-COVID-19 pandemic, General Director of the Vietnam National Administration of Tourism (VNAT) Nguyen Trung Khanh has said.
The COVID-19 pandemic has posed big challenges for almost all industries and fields, with tourism among those suffering the heaviest. At the same time, due to the impact of the Fourth Industrial Revolution, with changes in consumer habits, especially after the COVID-19 outbreak, digital transformation has become an indispensable requirement of the industry.
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ANTARA and VNA can design global-scale cooperation programmes or joint media campaigns, demonstrating the comprehensive strategic partnership between Vietnam and Indonesia, as well as the cooperation between the two national news agencies.
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A key highlight will be the technology cluster pavilion, showcasing top enterprises selected for their innovation, market potential, and practical applications. These firms will display flagship products and solutions, supported by government policies to strengthen the tech sector.
Since 2022, more than 500 Vietnamese startups have engaged in Google’s Startup Academy, Google for Startups Accelerator, and Google Startup Masterclass. Nearly 100 of these firms received support to develop and improve their products, benefiting more than 300,000 customers and creating over 300 new jobs through successful fundraising and team expansion amidst Vietnam’s competitive economy.
Over the past three decades, Binh Duong has cemented its status as one of Vietnam’s most dynamic industrial hubs, building a robust foundation in manufacturing, exports, and investment. The province now has 30 operational industrial parks spanning over 13,000 hectares, with an occupancy rate exceeding 90%.
The diplomat emphasised that Vietnam places the highest priority on the development of science, technology, and innovation, viewing them as critical drivers for the country’s advancement in the new development era.
The PM revealed Vietnam’s plan to develop nuclear power in the near future, and called on the Swedish side to assist Vietnam in developing and refining legal and policy frameworks for the use of nuclear energy for peaceful purposes; training and developing human resources; ensuring nuclear safety; and conducting training and drills to improve incident management capabilities.
More than an art showcase, the second “Technology with heart” contest seeks to inspire innovation and spotlight the humanistic values that technology can bring into daily life, expected to contribute to a sustainable digital future.
The average speed of the national mobile broadband network remained stable, with download speeds reaching 76.86 Mbps and upload speeds reaching 26.98 Mbps.
Under the MoU, AMD will support several key initiatives spearheaded by HCM City’s authorities, including piloting policies, co-hosting innovation events, and evaluating the investment environment within the Saigon Hi-Tech Park.
The centre is a joint initiative between Australia’s Department of Foreign Affairs and Trade and Vietnam’s Ministry of Science and Technology, with PTIT and the University of Technology Sydney (UTS) serving as co-leads, and global telecommunications giant Nokia as founding industry partner.
The new centre, staffed by a team of scientists, researchers, and AI specialists working in Hanoi and Ho Chi Minh City, forms part of Qualcomm’s global AI research group.
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The organisers hope the competition will help shape a generation of exceptional engineers who will make significant contributions to Vietnam’s scientific and technological progress in this era of transformation.
In the digital age and amidst the Fourth Industrial Revolution, IP plays an increasingly critical role, not only in safeguarding inventions but also in reducing copyright infringement and curbing piracy.
Chatbot Danang Fantasticity has been regularly updated with tourism information (Source: danangsensetravel.com) 
HCM City has stepped up the digitalisation of destinations to increase interaction with travellers (Photo: VNA) 
