The Ministry of Information and Communications (MIC) held a ceremony in Hanoi on September 25 to introduce a Vietnamese virtual assistant platform which was developed by the Viettel Cyberspace Center under the Viettel Military Industry and Telecoms Group (Viettel).
Hanoi (VNA) – The Ministry of Information andCommunications (MIC) held a ceremony in Hanoi on September 25 to introduce a Vietnamesevirtual assistant platform which was developed by the Viettel Cyberspace Centerunder the Viettel Military Industry and Telecoms Group (Viettel).
Named ViettelCyberbot, the platform aims to help businesses automate their customer careprocess using Vietnamese language processing technology.
TheViettel Cyberbot adopts artificial intelligence technology in order to be ableto understand the messages customers want to convey and automatically 🔴improvethe system continuously from real situations.
The platform also helps businesses build an automatic switchboardsystem through interacting with customers by messages (Chatbot) or by voice(Callbot). Thevirtual assistant has outstanding ability in language processing and can helpCallbot's voice reach a natural level, similar to 95 percent that of a real humanvoice. The distinctive feature of Viettel Cyberbot is thecombination of speech processing technology with Vietnamese natural languageprocessing technology at the same time. Specifically, in each conversation with users, the system cansimultaneously handle speech recognition, guess customers’ intent, processinformation and answer customers, creating a complete solution that is fullyapplicable and flexible according to real situations. Viettel Cyberbot is expected to help firms optimise up to 40percent of their customer care resource while improving customers’ experienceand satisfaction.
The developeris seeking ways to improve Viettel Cyberbot into a comprehensive Vietnamesevirtual assistant platform to be deployed as an independent customer careswitchboard system without the need for an internal switchboard.
Deputy Directorof the MIC’s Computerisation Agency Nguyen 💃Trong Duong said Viettel Cyberbot isone of the 16 technological platforms chosen by MIC to serve digitaltransformation process in Vietnam./.
Vietnamese telecom giant Viettel has been the only company in Vietnam to be recognised as Asia's 'Most Influential Company' at Asia Corporate Excellence & Sustainability Awards (ACES).
Viettel Vinh Phuc has affirmed its position in recent times as a leading telecom company in the northern province of Vinh Phuc in terms of market share.
The Viettel AI Open Platform, an artificial intelligence (AI) platform developed by the military-run telecoms group Viettel, was launched by the Ministry of Information and Communication at a ceremony on August 28.
A key highlight will be the technology cluster pavilion, showcasing top enterprises selected for their innovation, market potential, and practical applications. These firms will display flagship products and solutions, supported by government policies to strengthen the tech sector.
Since 2022, more than 500 Vietnamese startups have engaged in Google’s Startup Academy, Google for Startups Accelerator, and Google Startup Masterclass. Nearly 100 of these firms received support to develop and improve their products, benefiting more than 300,000 customers and creating over 300 new jobs through successful fundraising and team expansion amidst Vietnam’s competitive economy.
Over the past three decades, Binh Duong has cemented its status as one of Vietnam’s most dynamic industrial hubs, building a robust foundation in manufacturing, exports, and investment. The province now has 30 operational industrial parks spanning over 13,000 hectares, with an occupancy rate exceeding 90%.
The diplomat emphasised that Vietnam places the highest priority on the development of science, technology, and innovation, viewing them as critical drivers for the country’s advancement in the new development era.
The PM revealed Vietnam’s plan to develop nuclear power in the near future, and called on the Swedish side to assist Vietnam in developing and refining legal and policy frameworks for the use of nuclear energy for peaceful purposes; training and developing human resources; ensuring nuclear safety; and conducting training and drills to improve incident management capabilities.
More than an art showcase, the second “Technology with heart” contest seeks to inspire innovation and spotlight the humanistic values that technology can bring into daily life, expected to contribute to a sustainable digital future.
The average speed of the national mobile broadband network remained stable, with download speeds reaching 76.86 Mbps and upload speeds reaching 26.98 Mbps.
Under the MoU, AMD will support several key initiatives spearheaded by HCM City’s authorities, including piloting policies, co-hosting innovation events, and evaluating the investment environment within the Saigon Hi-Tech Park.
The centre is a joint initiative between Australia’s Department of Foreign Affairs and Trade and Vietnam’s Ministry of Science and Technology, with PTIT and the University of Technology Sydney (UTS) serving as co-leads, and global telecommunications giant Nokia as founding industry partner.
The new centre, staffed by a team of scientists, researchers, and AI specialists working in Hanoi and Ho Chi Minh City, forms part of Qualcomm’s global AI research group.
As a flagship initiative of the community project “Digital Literacy for All”, the programme forms part of a national scheme to equip 20 million young people with digital business skills.
The organisers hope the competition will help shape a generation of exceptional engineers who will make significant contributions to Vietnam’s scientific and technological progress in this era of transformation.
In the digital age and amidst the Fourth Industrial Revolution, IP plays an increasingly critical role, not only in safeguarding inventions but also in reducing copyright infringement and curbing piracy.
Ambassador Nguyen Minh Vu laid stress on the significance of the Hanoi Convention, particularly to the Asia – Pacific, to handling legal gaps in international cooperation against rapidly increasing global cybercrime.
The week features a rich lineup of activities, including a plenary conference on blockchain and AI development, thematic seminars on future technology trends and investment visions, applications of blockchain and AI in business, the Super Vietnam PitchFest, as well as forums for blockchain and AI.
According to the Politburo’s Resolution No. 57-NQ/TW, dated December 22, 2024, on making breakthroughs in the development of science, technology, innovation, and national digital transformation, this is considered a decisive factor in the development of nations. It is seen as a prerequisite and the best opportunity for Vietnam to become prosperous and powerful in the new era of the nation’s rise.
Vietnam’s demographic advantage, including a youthful population of 100 million in a “golden age”, further bolsters its ambitions. Its dynamic workforce, with a natural inclination toward science, technology, engineering, and math (STEM), is a key asset in attracting private investment to innovation-driven sectors.
Vietnam views sci-tech as a decisive factor in national development and a key tool for achieving sustainable development goals, and is ready to boost sci-tech cooperation with Venezuela for mutual prosperity.
A screenshot of Viettel Cyberbot (Photo: VNA) 
