In order to become a digital airline, Vietnam Airlines has continuously promoted the application of information technology in its operation and business activities, enhancing the customer experience and perfecting four-star services, while proceeding to five star. This year, Vietnam Airlines also launched a completely new version of its mobile application with many modern features, enabling passengers to quickly search for flights and itineraries, book tickets online, and use digital map positioning at nine domestic airports and 58 international airports. Vietnam Airlines has recently applied onboard wifi on a number of A350 aircraft flights, becoming the first airline in Vietnam to offer wifi to passengers. This is an exciting step for the flag carrier towards embedding digital technology in its products and services to enhance customer experience, reaching closer towards international 5-star quality standards while becoming a digital airline./.