The central province of Quang Tri on December 24 launched apilot project on gathering public opinions on the quality of publicservices at one-stop-shop offices via mobile phones.

The M-Score project is a joint effort of the provincial People’sCouncil, the Oxfam International in Vietnam , the Vietnam Initiativeof the US Indiana University, the Centre for Analysis and Forecasting ofthe Vietnam Academy of Social Sciences, and the military telecom groupViettel.

Quang Tri is the first locality in thecountry to pilot the project which aims to create a dialogue channelbetween local authorities and residents to improve the quality of publicservices at the grassroots level as well as strengthen transparency andaccountability in State-run agencies.

The localswill receive messages and calls from the Viettel switchboard aftercompleting administrative formalities at one-stop-shop offices askingthem to give feedback on the working attitude of the office staff.

Citizens can also call 18008081 to inquire about the processing statusof their applications and give their assessment about the offices’operation.

The provincial People’s Council pledgedto facilitate the implementation of the project and use its results toensure better public services, while making assessment on the offices’performance every three months.-VNA