At the event (Photo: VNA) Secretary of the provincial Party Committee Nguyen Xuan Ky madethe statement at a conference on July 20 that focused on analyzing the province’s Public Administration ReformIndex (PAR Index) and Satisfaction Index of Public Administration Services (SIPAS) index.
Kystressed that the provincial administration will promote the daring spirit – daringto think, daring to speak, daring to do, daring to take responsibility, daringto renew and daring to face difficulties and challenges – in carrying outadministrative reform.
Quang Ninh is working towards a modern, professional, disciplined,dynamic, transparent, effective, efficient administration that facilitatesenterprises and the people. The province aims to maintain its place in the topgroups in terms of PAR Index, SIPAS index and the Provincial Governance and Public Administration PerformanceIndex (PAPI).
The provincial authority has directed the drastic andsimultaneous implementation of six contents in administrative reform, with theresolve to turn Quang Ninh into a modern industrial-service province and earlybecome a centrally-run city and one of the dynamic economic hubs in thenorthern region.
In 2021 and the first six months of 2022, agencies and localadministrations focused their attention on reviewing legal documents andregulations with a view to timely detecting out-of-date, overlapping,contradicting or expired ones for timely correcting, supplementing orabolishing.
As a result, the province now has 1,803 administrativeprocedures left.
At public administrative centres at communal level, the rate ofapplications processed on schedule or ahead of schedule topped 98%. At theprovincial public administrative centre, more than 53.5% of applications werereceived and processed online.
The province has completed the goal of rearrangement ofadministrative units in accordance with regulations. As of the end of 2021, thenumber of administrative and public non-business units had reduced by 18% from2015, equivalent to 227 units, of which 140 were administrative units and 87were public non-business units. The province met the target of reducing thenumber of public non-business units by 10% in 2020, one year ahead of schedule.
Public satisfaction with public administrative services in QuangNinh was at a high level, at an average 94.07% in 2021, helping the provincekeep the top position in the SIPAS rankings for thethird consecutive year.
Specifically, the rate of public satisfaction aboutadministrative procedures was 94.78%, aboutprocessing of administrative procedures 94.90%, public servants receiving andhandling of administrative procedures 94.75%, access to administrativeprocedures 94.64%, and the reception and handling of petitions 91.26%. Thismeans all five categories had a satisfaction rate at over 90%.
In the time ahead, agencies and localities in Quang Ninh willcontinue to enhance the quality and effectiveness of the processing andsettlement of administrative procedures. The province will also accelerate thedevelopment of electronic and digital administration.
The provincial administration will intensify communicationactivities to encourage and guide organizations and individuals to file theirapplications and receive processing results on the provincial and national publicservice portals, towards changing citizens’ habit in doing administrativeprocedures, thus saving time and costs for them, and at the same time reducing red-tapeand harassment as well as other negative phenomena.
Lastyear, Quang Ninh topped the Vietnam's ProvincialCompetitiveness Index (PCI); and Satisfaction Index of PublicAdministration Services (SIPAS). It also ranked second in the public administrationreform (PAR) index.
Quang Ninh held the first position in the PCI rankingsfor five consecutive years in 2017-2021, and for nine consecutive years during 2013- 2021 in the group of five provinces and centrally-run cities having the bestperformance of economic management in the country./.
VNA
