Quang Binh reviews feedback collection on public services
The M-Score project, a pilot model to gather public opinions on the quality of public services at one-stop-shop offices via mobile phones, was reviewed at a recent seminar in the central province of Quang Binh.
Quang Binh (VNA) – The M-Scoreproject, a pilot model to gather public opinionson the quality of public services at one-stop-shop offices via mobile phones,was reviewed at a recent seminar in the central province of Quang Binh.
The event was held by the provincial People’s Committee, in conjunction withthe non-governmental organisation Oxfam in Vietnam and the Real Time Analysis (RTA) company.
The M-Score project beganin Quang Binh in January 2016, aiming to create a channel between localauthorities and residents to improve the quality of public services at thegrassroots level, as well as strengthen transparencyand accountability in State-run agencies.
The project has helped improve the locality’s administrative reform ability,increasing local residents’ confidence in staff working in State agencies andthe State in general.
Reports at the conference said under surveys conducted by the RTA, more than21,100 people joined interviews to score public administrative services in thelocality.
At the beginning of theproject, average public satisfaction score was 8.2. In 2017, the scoreincreased remarkably, standing at between 8.7 and 9.2.
However, delays in processing applications remain common. The rate of delayed applicationswas 14 percent in 2016, and increased to nearly 15.4 percent in 2017.
This was one reason for reduced satisfaction in administrative procedureprocessing.
To save time for interviewsand data collection, scoring systems have been installed in district-level one-stop-shopoffices. Feedback from interviewees has been used to assess the performance of one-stop-shop offices, thus devisingmeasures to improve the quality of public services.
Vice Chairman of the provincial People’s Council Truong An Ninh stressed themodel contributes to fine-tuning the performance ofone-stop-shop offices, adding that the agency will enhance its coordinationwith departments and sectors to expand the model to the commune and wardlevels, and in health care and education.
Communication campaigns to raise public awareness of the scheme will bepromoted in the future, he said.-VNA
Prime Minister Nguyen Xuan Phuc has approved a target programme on information technology for the 2016-2020 period, with the aim of promoting the application of IT in State agencies.
As many as 17 out of 19 ministries and ministry-level agencies have provided online public services at levels three and four, while 58 out of 63 cities and provinces have supplied 13,830 public services on the Internet.
The Government is urging ministries, sectors and localities to accelerate the development and application of information technology and the building of an e-Government.
Deputy Prime Minister Vuong Dinh Hue has asked relevant bodies to report a pilot plan on applying new payment services to Prime Minister before April this year.
In the context where AI dominates and produces vast volumes of content, the only sustainable path forward for journalism is to focus on high-quality content and core values. Journalism must redefine its mission - not to report the fastest, but to provide the most profound and trustworthy value.
Granma and the VNA have great potential for cooperation, especially in sharing content regularly, so that VNA products are published on Granma platforms and vice versa, thereby helping Cuban and Vietnamese people access true information and gain a deep understanding of each other's country and people.
During his stay in China’s Guangzhou city from 1924 to 1927 to prepare for the establishment of a Communist Party to lead Vietnam’s revolution, President Ho Chi Minh founded “Thanh nien” newspaper and released its first issue on June 21, 1925.
Vietnam and Cambodia are hoped to strengthen their robust collaboration across various sectors, particularly in resolving remaining border issues to transform the border area into a zone of peace, friendship, cooperation, and development.
The strategic product, managed and operated by the Vietnam News Agency Digital Media Centre (VNA Media), is an official channel for popularising the Party and State’s information and documents as well as delivering mainstream and trustworthy news to both domestic and international audiences through various kinds of multimedia formats.
Since President Ho Chi Minh founded Thanh Nien (Young People) newspaper in 1925, the Vietnamese revolutionary press has become the voice of the people. During the resistance war against the colonialists, journalists took great personal risks to inspire patriotism and the will of rising up against foreign invaders.
The total investment exceeded 319 billion VND (12.2 million USD), including over 261 billion VND from the state budget and 57.5 billion VND mobilised from businesses, organisations, and individuals.
The Mekong Delta province of Tien Giang is intensifying efforts to combat illegal, unreported and unregulated (IUU) fishing as part of the country’s goal of having the European Commission’s “yellow card” warning lifted.
Throughout its 80-year history, the VNA has remained at the forefront of information dissemination. It has consistently delivered timely, accurate, and objective reports on both domestic and international events, serving the Party’s leadership, the State’s management, and the public’s demand for official news.
With strong support from local authorities, businesses, organisations, and residents, the province has successfully built or repaired 10,707 homes for disadvantaged households, including war veterans, families of martyrs, ethnic minority people, and low-income residents.
Throughout its resistance against colonialists and imperialists, Vietnam developed a revolutionary press that has served as a benchmark for just and legitimate causes worldwide.
Founded in 1842, the Vienna Philharmonic is regarded as a cultural ambassador of Austria, with prestigious conductors like Mahler and Karajan who shape its legacy. Its New Year’s Concert, broadcast to over 90 countries annually, stands as a global symbol of classical music excellence.
PM Chinh lauded the press’s historic role in the nation’s fight for independence and its ongoing process of national development, affirming that the Government always highly appreciates the close partnership and steadfast support of press agencies and journalists nationwide.
In recent decades, Vietnam’s mainstream media has become a reliable and persuasive channel for showcasing the nation’s development policies and achievements, especially in economic matters, according to a senior assistant editor at the Times of India.
A hub for sharing best practices, the event aims to forge solutions for financial sustainability, public media contracts, audience engagement, content innovation, and newsroom restructuring. It is also a moment for Vietnam’s media to accelerate its progress and figure out what the “revolutionary press” means in a new era.
From “Thanh nien”, Vietnam’s first revolutionary newspaper founded by Nguyen Ai Quoc (later President Ho Chi Minh) on June 21, 1925, the revolutionary press has remained devoted to its sacred missions -accompanying the nation, serving the Fatherland, and working for the people.
The official launch of Emirates’ Dubai–Da Nang route on June 2 has sparked a “tourism revolution” for Vietnam’s central coastal city. Da Nang is emerging as a top destination for high-end travelers, particularly from the lucrative Middle Eastern market.
Bernama CEO Datin Paduka Nur-ul Afida Kamaludin said VNA has been a consistent and reliable partner in OANA, contributing actively to the regional media landscape through content sharing, coordination, and policy discussions. Their coverage of ASEAN and Indochina issues adds valuable perspectives. Bernama appreciates the collaboration with VNA.
In this era of global integration and digitalisation, the press must adopt modern multimedia models to not only meet increasing information and communication demands but also align with the broader socio-economic development of the country.
Illustrative image (Source: VNA) 
