Illustrative image (Source: VNA) HCM City (VNA) - The usage of online public services atthe district level in HCM City has gained significant progress, according tothe HCM City’s Information and Communications Department.
In 2017, the number of files resolved through online services increased 3.6times, from more than 81,600 in 2016 to about 294,100 by the end of August,excluding files dealing with taxation, customs, social insurance andimmigration.
In District 4 and Binh Tan district, all labour files were submitted online andBinh Thanh district received 100 percent of its economic files through theinternet.
To disseminate information about online public services, district staff haveshowed their colleagues at commune level how to use online services for theirwork and local residents.
All information has been listed in headquarters of all communes and districts.Eighteen of 24 districts have set up advisory teams for online public services.
“This year, the city has launched 236 new public services and prepared torelease 148 others in 2018,” Vo Thi Trung Trinh, deputy head of the departmentwas quoted as saying in the Sai Gon Giai Phong (Liberated Saigon)newspaper.
HCM City has a total of 552 online public services, an increase of97.5 percent in comparison with 2016.
“However, such results haven’t met the expectations of local authorities andresidents,” Trinh added.
She said that in some localities local residents showed little trust in onlineservices.
“Many people thought they should not submit their files via the internetbecause they had spent a lot of time coming to management offices, but theirfiles still need a long time to be resolved,” she added.
She also pointed out that relevant authorities had not released any policy tosupport people who submit their files through the internet, including informationabout time and fees for online services.
“Right now, many management offices don’t want to apply online services becauseof cumbersome procedures,” she added.
Thus, city authorities plan to shorten the time for online services.
The municipal Justice Department will set up a system to manage and simplifyadministrative procedures and create a “one-stop shop”.
With the solution, local residents can submit their files, supervise theprocess and receive results through the internet.
Authorities will integrate the city’s administrative procedures with a nationaldatabase.
The Information and Communications Department will ensure integration of thecity’s public service website with the national public service website.
The department is also conducting research on how to collect online fees at theDepartments of Health, Planning and Investment, Natural Resources andEnvironment.
In a related matter, the HCM City People’s Committee has released an actionplan for administrative reform with the goal of increasing residents andenterprises’ satisfaction with State office services up to 90 percent.
The aim is to have 30–40 percent of public services served online and 90 percentof online files resolved in time.
To reach the goal, Vice Chairman of the committee Tran Vinh Tuyen instructedrelevant authorities to inspect services without prior announcements.-VNA
In 2017, the number of files resolved through online services increased 3.6times, from more than 81,600 in 2016 to about 294,100 by the end of August,excluding files dealing with taxation, customs, social insurance andimmigration.
In District 4 and Binh Tan district, all labour files were submitted online andBinh Thanh district received 100 percent of its economic files through theinternet.
To disseminate information about online public services, district staff haveshowed their colleagues at commune level how to use online services for theirwork and local residents.
All information has been listed in headquarters of all communes and districts.Eighteen of 24 districts have set up advisory teams for online public services.
“This year, the city has launched 236 new public services and prepared torelease 148 others in 2018,” Vo Thi Trung Trinh, deputy head of the departmentwas quoted as saying in the Sai Gon Giai Phong (Liberated Saigon)newspaper.
HCM City has a total of 552 online public services, an increase of97.5 percent in comparison with 2016.
“However, such results haven’t met the expectations of local authorities andresidents,” Trinh added.
She said that in some localities local residents showed little trust in onlineservices.
“Many people thought they should not submit their files via the internetbecause they had spent a lot of time coming to management offices, but theirfiles still need a long time to be resolved,” she added.
She also pointed out that relevant authorities had not released any policy tosupport people who submit their files through the internet, including informationabout time and fees for online services.
“Right now, many management offices don’t want to apply online services becauseof cumbersome procedures,” she added.
Thus, city authorities plan to shorten the time for online services.
The municipal Justice Department will set up a system to manage and simplifyadministrative procedures and create a “one-stop shop”.
With the solution, local residents can submit their files, supervise theprocess and receive results through the internet.
Authorities will integrate the city’s administrative procedures with a nationaldatabase.
The Information and Communications Department will ensure integration of thecity’s public service website with the national public service website.
The department is also conducting research on how to collect online fees at theDepartments of Health, Planning and Investment, Natural Resources andEnvironment.
In a related matter, the HCM City People’s Committee has released an actionplan for administrative reform with the goal of increasing residents andenterprises’ satisfaction with State office services up to 90 percent.
The aim is to have 30–40 percent of public services served online and 90 percentof online files resolved in time.
To reach the goal, Vice Chairman of the committee Tran Vinh Tuyen instructedrelevant authorities to inspect services without prior announcements.-VNA
VNA
