The General Hospital of the midland province of Phu Tho has been making efforts to apply technology to its procedures, saving waiting time and paperwork for its patients and pulling it closer to its goal of becoming a smart hospital. Phung Thi Suong, a patient at Phu Tho General Hospital, is fully satisfied with the service and treatment at the hospital. By using a smart card, Suong didn’t have to queue up or complete a pile of paperwork in order to be seen. Over the past five years, Phu Tho General Hospital has put its smart-card service into effect. The application of technology helps to connect their files with health insurance data, thus facilitating more convenient health checkups and treatment. Smartcards assist with the laboratory process and halve the waiting time for lab test results. The hospital has applied ICT systems across all of its procedures, from patient reception and diagnosis to payments. It helps reduce paperwork and time for patients, as well as enhances the performance of the hospital. Applying ICT in hospital operations and management also supports early diagnosis and timely treatment, enhancing the effectiveness of health check-ups and treatment. The smart hospital model offers high-quality healthcare options for local patients so they don’t have to resort to central hospitals./. VNA