The fourth industrial revolution, with Artificial Intelligence (or AI) as its core element, has shaken up the world in recent years. Vietnam is no exception. In the Southeast Asian country, AI has been gradually integrated into all spheres.

Just seconds after customers’ requests are submitted, a response shows up immediately with the AI Chatbot’s assistance. The application reduces 70% of time for customer service staff. The education sector is also beneficial from AI through an assignment application. This app also helps teachers better assess their students through their homework completion. Artificial intelligence has been integrated in numerous fields, including but not limited to healthcare, education, trade and finance. According to the global IT group Gartner, AI technology enjoyed a breakthrough in 2018. Many experts have said Vietnam has high potential for AI development. Vietnam has been focusing on human resources training and building big data pools, which are expected to earn domestic enterprises a competitive edge.-VNA