Vietnam Airlines opens new 24/7 customer service centre
Vietnam Airlines has partnered with IT infrastructure provider Sabre Vietnam to launch a brand-new customer service centre offering 24/7 service, including on holidays, in Hanoi.
Vietnam Airlines has launched a brand-new customer service centre offering 24/7 service. (Photo: VNA)
Hanoi (VNA) – Vietnam Airlines has partnered with IT infrastructure providerSabre Vietnam to launch a brand-new customer service centre offering 24/7service, including on holidays, in Hanoi.
Customerscan call 1900 1100 or 1900 1800 (exclusively for members of the airline’sloyalty programme Lotusmiles) for support in booking, ticket changes andrefunds, baggage policy, meals, extra seats and more.
Speakingat the opening ceremony on July 1, the carrier’s Director General Duong TriThanh said Vietnam Airlines has been working to improve its services in thepast two years with fleet expansion, 4-star service upgrade and a new corporateidentity.
Improvingcustomer support is also part of its commitment to deliver world-class serviceand promote its image as a professional and caring carrier, he added.
Earlier at its annual shareholders’ meeting on June 20, the nationalflag carrier reported that it operated nearly 140,000 safe flights in 2016,carrying more than 20.6 million passengers, respectively increasing by 13percent and 21 percent.
The firm earned over 2.6 trillion VND (114.4 million USD) in pre-taxprofit, up 1.5 times from the previous year.
In 2017, the company aims to serve more than 22.5 million passengers andgain 87.9 trillion VND (nearly 3.87 billion USD) in consolidated revenue.-VNA
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Vietnam Airlines held its annual shareholders’ meeting in Hanoi on June 20, reporting robust growth in its business performance in 2016 and detailing plans for 2017.
The national flag carrier Vietnam Airlines announced on June 22 that Skytrax has placed it 14th among 20 carriers offering the world’s best premium economy class experience 2017.
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Featuring over 150 Vietnamese products from fresh and processed fruits to beverages, sauces, noodles, and coffee the space aims to introduce Russian consumers to Vietnam’s diverse cuisine and cultural offerings.
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Shopee holds the largest market share, commanding 65% of GMV (around 10.4 billion USD), followed by TikTok Shop at 28% (4.5 billion USD), Lazada at 6% (1 billion USD) and Tiki at 1% (nearly 200 million USD).
This year’s programme also encourages cashless transactions through QR codes and e-wallets, as in line with the national digital transformation strategy and smart city goals.
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According to Vietcombank Securities (VCBS), in April and May, container volume rose 13% year-on-year, with Cai Mep-Thi Vai ports up 22%, Lach Huyen up 32% and Ho Chi Minh City ports up 8%.
Given their large populations and rising incomes, South Asian countries are importing a diverse range of goods including consumer products, processed food, healthcare and beauty items, electronic components, and construction materials. Notably, there is a growing trend among them to diversify sourcing away from China, making Southeast Asia, and Vietnam in particular, a more attractive partner.
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An online seminar on strengthening trade relations through international trade fairs, held by the Vietnam Trade Office in India on June 25, saw the participation of nearly 50 Vietnamese seafood companies and 50 Indian enterprises in sectors of processed food, agricultural products, fruits, and spices.
The vehicles will be deployed for mail and parcel delivery by Hanoi Post, marking another step in the strategic partnership between the two firms since 2021. With this batch, the total number of electric motorbikes Honda has supplied to Vietnam Post has reached 405, operating primarily in key cities such as Hanoi and Ho Chi Minh City.
With participation from major players representing countries such as Russia, China, Japan, India, Thailand, and Indonesia, Vietbuild 2025 is expected to present a wide range of environmentally friendly and innovative products and services, especially building materials, machinery, and interior and exterior decoration.
Bulgaria holds strengths in sectors that align well with Vietnam’s development focus, including information technology, software, electronics, energy and the environment, startups and innovation, agriculture and food processing, logistics, and freight services.
Vietnam Airlines has launched a brand-new customer service centre offering 24/7 service. (Photo: VNA)
