Vietnamese citizens had greater satisfaction with the administrative services provided by State agencies last year, according to the Satisfaction Index of Public Administration Services (SIPAS) 2023 announced by the Ministry of Home Affairs (MoHA) on April 17.
Delegates at the event announcing the Satisfaction Index of Public Administration Services (SIPAS) 2023 (Photo: VNA)
Hanoi (VNA) – Vietnamese citizens had greater satisfaction with the administrativeservices provided by State agencies last year, according to the Satisfaction Index of PublicAdministration Services (SIPAS) 2023 announced by the Ministry of Home Affairs(MoHA) on April 17.
Directorof the MoHA’s Department for Administrative Reform Pham Minh Hung said the nation’saverage satisfaction level in 2023 was 82.66%, compared to the 80.08% in theprevious year.
The northeastern province of Quang Ninh topped the SIPAS rankings with 90.61% while Bac Kan, another in the northeast, was at the bottom with only 75.03%.
Hung said 57 out of the 63 provinces and centrally-run cities scored a higher index and six others lower compared to 2022. Meanwhile, 36 localities climbed up on the list, 24 others fell, and three had their positions unchanged, namely Quang Ninh, Thai Nguyen, and Lam Dong.
According to a MoHA’s survey of more than 39,700 respondents aged from 18across the nation, 88.88% said there were no civil servants causing themdifficulties while processing administrative procedures, and 90% held that theywere not asked to pay bribes to fast track their procedures.
The level of satisfaction with access to services was 83%, administrativeprocedures 83.02%, civil servants’ performance 83.12%, service outcomes 83.03%, andcomplaint settlement 82.27%.
However, a hefty 85.12% of the respondents expected government agencies tobetter civil servants' service attitude, while 85.11% wanted qualityimprovement in the settlement of citizens’ complaints. Besides, 85.03% hopedfor better capabilities of civil servants./.
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